Orders on Shopwheelchair.com are usually shipped within 24-48 hours of receipt. They are shipped via ground carriers (FedEx/UPS/DHL/USPS Priority) and usually take 3-5 business days to arrive.
If you are placing a Standard (5-7 Business Days) or Expedited (3-5 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.
All orders are subject to availability and the shipment could be delayed based on that.
Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. Shop Wheelchair prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 844-490-2625, live chat, or our contact us page.
Certain items like lift chairs, lifts, scooters, etc. cannot be shipped via Rush / Expedited due to sheer weight, availability, and customizations involved.
All oversized/ bulky items’ shipments are curbside deliveries unless otherwise mentioned or requested. Lift Gate, White Glove or Inside delivery is available for bulkier items like lift chairs, power chairs, etc. at an additional cost. Shipping options are priced and listed on product pages for some oversized products like lift chairs. For all other oversized/bulky items, standard shipping charges only cover curbside delivery. The customer can call and request another shipping method if they prefer for an additional cost that would be quoted based on the size of the item and the details of the delivery address like floor, elevator access etc.
Shipping charges are calculated at checkout and are based on weight, dimensions, item type, ship from location, and destination.
Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Shop Wheelchair is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.
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