Shipping Policy

Orders on Shopwheelchair.com are usually shipped within 24-48 hours of receipt. They are shipped via ground carriers (FedEx/UPS/DHL/USPS Priority) and usually take 3-5 business days to arrive.

If you are placing a Standard (5-7 Business Days) or Expedited (3-5 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.

All orders are subject to availability and the shipment could be delayed based on that.

Oversized / Bulky Items Shipping Terms

Certain items like lift chairs, lifts, scooters, etc. cannot be shipped via Rush / Expedited due to sheer weight, availability, and customizations involved.

All oversized/ bulky items’ shipments are curbside deliveries unless otherwise mentioned or requested. Lift Gate, White Glove or Inside delivery is available for bulkier items like lift chairs, power chairs, etc. at an additional cost. Shipping options are priced and listed on product pages for some oversized products like lift chairs. For all other oversized/bulky items, standard shipping charges only cover curbside delivery. The customer can call and request another shipping method if they prefer for an additional cost that would be quoted based on the size of the item and the details of the delivery address like floor, elevator access etc.

Shipping Terms Glossary

• Economy Shipping: Most orders are delivered in 7-10 business days.
• Standard Shipping: Most orders are delivered in 5-7 business days.
• Expedited Shipping: The fastest option available, most orders placed before 2:30 pm EST are delivered in 3-5 business days.
• Standard Curbside Delivery: Packages are delivered by the curb at the end of the customers’ driveway. The customer is responsible for getting the product off the truck in this case.
• Lift Gate Curbside Delivery: Packages are delivered off the truck by the curb at the end of the customers’ driveway using a lift gate. Lift Gate is a device that helps lower or raise items off the bed of the truck which is usually 56” off the ground.
• Inside Delivery: Packages are delivered to the first threshold of the customers’ home. This could be a porch, a garage or simply the front door.
• White Glove Delivery: This delivery method ensures the product is brought inside the home or institution and placed where the customer desires. The packaging is then opened and removed and any assembly required is taken care of.

Shipping Charges in the Continental United States

* Ground Shipping $8.99 may not be applicable on certain products.

Shipping Charges outside the Continental United States

(American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii, and Alaska)

Transit Time

Transit time can vary from a few days to weeks depending on your (buyer) location and country. Please note that Shop Wheelchair is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance. In most cases products are delivered to the destination address. However, in some countries, you might be required to personally pick-up the items purchased from local authorities.